Shipping & Returns

Delivery Lead Times:

Ireland – 5-7 working days

Delivery Service:

We utilize An Post postal service for all deliveries. This is a fully tracked service, and a tracking number will be emailed upon dispatch.

 

Returns:

At BGM Media Photography, we prioritize customer satisfaction and aim to provide a seamless return experience for our valued clients. Understanding the importance of your purchase, we have established a clear return policy that outlines the steps necessary for returning items.

Customers are entitled to a refund for their order, excluding delivery charges, provided that the return is initiated within 28 days of receiving the product. This timeframe is critical as it ensures that the items can be processed efficiently and allows us to maintain our high standards of quality and service.

It is important to note that personalized photographs, which include any form of inscription, are not eligible for refunds or exchanges. This policy is in place to respect the uniqueness of customized items, which are tailored specifically for individual customers.

To initiate a return, customers should ensure that the photograph is sent back in its original condition and packaging. This requirement is essential to prevent any damage during transit, which could affect the quality of the product upon return. Once the returned order is received and verified, a refund will be arranged promptly.

For your convenience, please send your return to the following address:

BGM MEDIA PHOTOGRAPHY
34 BAMBA STREET,
CLONAKILTY
CO.CORK

By adhering to these guidelines, customers can ensure a smooth return process, allowing for a satisfactory resolution should the need arise. We appreciate your understanding and cooperation in following these procedures, which are designed to enhance your overall experience with BGM Media Photography.